Refund Policy for Our Cause Aid Crowdfunding Organization
Effective Date: 25/07/2023
At Our Cause Aid, we strive to provide a transparent and fair refund policy for our users. The refund Policy outlines the terms and conditions regarding refunds for donations made through our crowdfunding platform. By using Our Cause Aid, you agree to the terms outlined in this Refund Policy.
- Eligibility for Refunds: Donations made through OurCause Aid are generally non-refundable. Once a donation is made, it becomes the property of the campaign organizer and is used to support the stated cause or project. However, in exceptional circumstances, such as technical errors, fraudulent activities, or campaign cancellations, a refund may be issued at the discretion of Our Cause Aid.
- Refund Process: If you believe you are eligible for a refund, you must contact Our Cause Aid customer support within 30 days of the donation date. To initiate the refund process, you will need to provide relevant details, including your name, donation amount, campaign details, and reasons for the refund request. Our Cause Aid will review your refund request and may require additional information or documentation to validate your claim. Refunds will be processed within 10 working days from the date of approval of the refund request.
- Refund Method: Refunds will generally be issued using the same payment method used for the original donation. If this is not possible, alternative arrangements will be made in consultation with you. Please note that any transaction fees or charges associated with the original donation or refund process may not be refunded.
- Campaign Cancellations: In the event that a campaign organizer cancels a campaign, Our Cause Aid will make reasonable efforts to notify all donors. If a campaign is canceled before the funds have been disbursed to the campaign organizer, a refund will be issued to all donors who request it, subject to the eligibility criteria mentioned in Section 1.
- Changes to the Refund Policy: OurCause Aid reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and the effective date; 25/07/2023; at the top of the policy will be revised accordingly. We encourage you to review this policy periodically for any updates.
- Contact Us: If you have any questions, concerns, or requests regarding this Refund Policy or the refund process at Our Cause Aid, please contact us at firstname.lastname@example.org.
By using Our Cause Aid, you acknowledge that you have read and understood this Refund Policy and agree to the terms and conditions regarding refunds as described herein.